Terms of Use & Privacy Policy

1. Harmful purposes. 
2. Illegal purposes. 
3. Disclosing, sharing or publishing material that may be offensive, defamatory, regulated, prohibited, infringing or damaging to any person; and/or 
4. The creation, storage and sending of unsolicited commercial communications. 

DATA PROTECTION AND PRIVACY POLICY

• Contact us in person, by telephone, by letter, or by email.
• Visit our websites.
• Connect with us on social media.

• Purchase or make enquiries about travel arrangements or other products and services.
• Enter competitions or register for promotions.
• Subscribe to receive marketing from us (e.g. e-newsletters);
• Request brochures or other information from us; or
• Provide information, or use our services, on social media.

• Social networks.
• Service providers who help us specify your location based on the IP address.
• Widely available data sources, such as free state databases or other free-to-use data.
• Publications and databases.
• Surveillance cameras in and around our premises.
• Web browsing.
• Biometric technologies.

1. to accept; or
2. to refuse.

• Name
• Last name
• Date of birth
• Mobile phone number
• Email and other similar contact information

• Company name
• KRA Pin Number
• Registered office
• Credit/Debit Card Details
• Bank account details

• Passwords and/or similar information used for the safety of your account(s)
• Passport/National Identity Card
• Demographic data
• Date of birth
• Country/city/region of residence

• Language preferences
• Favourite products / Preferred itineraries
• Travel and purchase habits, as well as your interests and preferences that can be deduced or derived from other data we collect
• Personal experiences from your use of our website, products and/or services

• Provide you with our and our partners’ travel products and services, administer your reservations and tours, manage your booking account settings and generally administer and manage our customer relationship with you.
• If you are a business partner, supplier or agent, to manage our business relationship with you.
• Contact you and process your communications with us, for example, to respond to your queries or complaints, or if we need to tell you something important, or invite you to complete a booking (for example, if you started but did not complete an online tour reservation with us);
• Generally, improve our products and services and your user experience with us;
• Comply with our legal obligations and assist government and law enforcement agencies or regulators; and
• Carry out our marketing activities, including identifying and telling you about other travel-related products or services that we think may be of interest to you, processing feedback forms and other similar communications.

• Necessary for the performance of a contract – When you make an enquiry or book a trip with us or any of our partners, we rely on the legal basis that the processing of your personal data is necessary for the performance of your contract with us i.e. completing a travel reservation as part of your planned itinerary and administering your booking.
• Legitimate Interest – Our legitimate interest means your information has a commercial business purpose and is necessary in order to provide a product or service to you and does not override your rights and freedoms as an individual. For example, as a travel customer, we collect your email address for the purpose of communicating with you when necessary, about the product or service you’re requesting or booking, and for us to provide you with any relevant information. If you are a business partner, we may process your contact information in order to manage our relationship with you. We also rely on our legitimate interests to improve our products and services, and to prevent fraudulent activity on our online platforms and accounts. When using personal data to serve our or a third party’s legitimate interest, we will always balance your rights and interests in the protection of your personal data against our rights and interests or those of the third party, including by using your data in a way which is proportionate and respects your privacy.
• Legal Obligations – in certain circumstances we will need to use your data to comply with our legal obligations, for example, to comply with local laws in the country you are visiting.
• Vital Interest – we rely on the legal basis of vital interest in certain limited circumstances where it is essential to you and your health that we process your personal data; for example, to contact medical providers/insurance providers in the case of any medical emergency.
• Consent – where required by applicable laws, we will obtain your prior consent prior to processing your personal data, including before sending you electronic marketing materials or as otherwise required by law.

• Your personal data will be used by our group leaders to identify you and ensure your safety during the trip.
• Depending on your destination and the services being booked for you, we may be required by the supplier to provide certain types of personal information in order to secure the booking. We may also be legally required by local laws and governments to provide travel documentation such as passport details or a passport scan.
• Your contact details will be collected in order to manage our relationship with you, including updates about your booking, providing relevant information and any applicable tickets, handling feedback and complaints, and contacting you in the event of an emergency.
• Providing relevant information, which may include sensitive information, to insurance providers, their agents and medical staff in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
• Where permitted by law, where it is in your vital interest or you provide your consent to do so, your medical/health information may be shared to ensure that we understand any specific needs you may have, before and during your trip. Any pre-existing medical conditions could impact your enjoyment of the trip, and by informing us of any conditions, issues or limitations, we can ensure that we are better prepared to assist if required.

• You have given your consent to such processing (and may withdraw such consent at any time).
• The processing is necessary to provide our services to you.
• The processing is necessary for compliance with our legal obligations; and/or
• The processing is necessary for our legitimate interests or those of any third-party recipients that receive your personal data.

• Providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wish list or saving personal information to allow for pre-population of online forms).

• Developing and improving our products and services and those of our related entities.

• Servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website that we think may interest you based on your browsing and preferences.

• Involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided.

• To facilitate your participation in loyalty programs and online competitions.

• For internal research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites.

• Internal accounting and administration.

• Identification of fraud or error.

• Regulatory reporting and compliance; and

• Compliance with our legal obligations and any applicable customs/immigration requirements relating to your travel.

• Any of our groups, members and our internal contractors and staff, including local group leaders.
• Our related overseas entities and destination management companies.
• Our network and branded partners (e.g. travel agencies, tour operators etc.).
• Travel providers (e.g. airlines, tour companies).
• Other third-party operators (e.g. local operators, couriers, mailing houses, payment processors, etc).
• Other suppliers and service providers (e.g. hotels, transfer drivers, etc); and
• In some cases, Government authorities (e.g. for border crossings, visa requirements.)

• IT Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, support and troubleshooting for quality assurance purposes, payment processing, analysis and other services for us, which may require them to access or use information about you.
• Marketers: We work with a global network of partners who help us market and promote our products (for example, by providing consulting and sales services), who send marketing material for us, generate leads and resell our services.
• Research: We use third parties to assist us with research and analytics, including surveys, interviews and other data-gathering activities. We may share your data with these partners in connection with their services.

• compliance with applicable law or response to any valid legal procedure.
• the protection of you and our other customers, such as for the avoidance of junk mail, attempts to defraud our website users, or to prevent life, loss or the possibility of serious injury; and
• the protection of our rights or property, including the enforcement of the terms governing the use of products and/or services. However, if there are reasonable grounds for believing that a registered user is using our services to distribute stolen intellectual or material property of ours, we will not inspect the private content of that user on our own but we will refer the matter to the appropriate authorities.

• You have the right to gain access to the personal data that we hold about you.
• You have the right of rectification, that is, to request the correction, without undue delay, of any personal data that we hold about you that is either inaccurate, incomplete or not up to date.
• You have the right to obtain the erasure of your personal data, without undue delay, provided, amongst other lawful reasons, the personal data in question are no longer necessary in relation to the purposes for which they were collected.
• You have the right to restrict our processing activities or to object to the processing of your personal data.
• You have the right to data portability, that is, to request from us that we send your personal data in a structured, commonly used and machine-readable format, and to transmit those data to another controller.
• If we rely on your consent as our legal basis for the processing of your personal data, you have the right to withdraw that consent at any time.

• Update, alter, delete or obtain a copy of your personal information that we hold.
• Restrict or stop us from using any of the personal information which we hold on to you, including by withdrawing any consent you have previously given to the processing of such information; or
• Where any personal information has been processed on the basis of your consent or as necessary to perform a contract to which you are a party, request a copy of such personal information in a suitable format,

• shall not contain any virus, trojan, worm, time bomb, cancelbot or other computer programming routine that is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; and
• shall not create liability for or cause us or any of our affiliates and personnel to lose (in whole or in part) the services of any ISP or other suppliers.

• Inadequate or no data protection laws affording the same level of protection as the Kenyan data protection laws.
• Government bodies or other authorities being authorized or permitted to access personal data.
• Inadequate security measures being enacted by third parties or the failure of third parties to implement any security measures; and
• Malicious actions by third parties to access, alter and/or publish your personal data or threaten to do so.