BOOKING TERMS & CONDITIONS for KENYA / RWANDA / TANZANIA
Upon written confirmation from Sunworld Safaris Ltd. pls. note that you are required to pay a deposit as outlined in writing at the time of confirmation. You will also receive our company invoice which will state the amount to be paid. A deposit payment can range from 20 – 30% depending on the time frame of booking to start of safari. Depending on the amount, we may request for a second installment. Rest payment must always be 4 – 8 weeks prior to commencement of the safari and have reached our account in full. In some cases (last minute bookings) Sunworld Safaris Ltd. reserves the right to request for full payment up-front. (prior to start of the safari). Full payment for vehicle hire / safari has to be received before commencement of the trip.
1) BANK TRANSFERS: In a case, where payment is made by a bank transfer, ALL bank charges are to be paid by the client.
2) CREDIT CARD: Please note, in a case of payments by credit card, a surcharge can be added to cover processing of payment. (we shall communicate the same to you in writing) Also, credit card payments can be accepted via an on-line platform, called DIRECT PAY ONLINE. We will send you a link for the payment required.
We also accept payment via PAYPAL and for PESAPAL, specifically from April 2018.
3) CASH: If payment is to be made in cash, Dollars, Euros or Kenya Shillings are accepted. Any rate of exchange will be communicated to you.
The following cancellation charges will be payable. Should you need to cancel you must notify the supplier (Sunworld Safaris Ltd) immediately in writing. In this eventuality your deposit is non-refundable. Cancellation fee from 90 days and over – Deposit forfeit Cancellation fee from 90 – 60 days – 50% Cancellation fee from 59 – 31 days – 75% Cancellation fee from 30 – 00 days – 100%
Demand for Safaris is very high and can lead to a shortage of lodge/hotel accommodation at times during some seasons. All bookings will be confirmed by us in writing as we confirm beforehand from our suppliers. On occasion, changes may be necessary. Hotels/lodges/camps where specifically named are given as an indication of the category, and rooms may be reserved at similar hotels/lodges/camps. We undertake to advise you of any changes known to us prior to departure, but the possibility of change without notice, must be accepted when booking. This rarely happens. Single rooms are available at supplementary cost. Safari four wheel drive vehicles or coaches will be provided according to the route and number of participants and as confirmed to you in your booking confirmation. The right is reserved to employ the services of sub-contractors if necessary. English speaking chauffeur/guides are provided. Occasional mechanical problems, changes of lodge or adverse road conditions may in turn end to a changed routing or game viewing without prior notice being given. We reserve the right therefore to offer substitutes of equal value or to cancel the operation of any tour. In practice very few itineraries are affected but a little flexibility, on your part, will ensure that your tour is unique and rewarding.
a) The company is insured against legal liabilities arising from injuries, which might be received by passengers while in its vehicles. You are however strongly advised to take out your own insurance against the risks inherent in traveling in an undeveloped country especially as there may be times
when your tour visits remote regions without the means of rapid evacuation and medical facilities. Please remember that your Supplier does not undertake to provide such assistance at its expense, hence our strong recommendation that you arrange your own insurance to cover such eventualities.
b) The company and its agents act only as agents of the passenger in all matters relating to hotel accommodation, sightseeing, tour and transport, whether by aircraft, rail, motor coach, ship, boat, or any matter howsoever except when the passenger is being carried in transport owned by the company.
c) The company’s obligations apply to those services, which they agree to provide on your behalf. We cannot be held liable for any third party arrangements you arrange in conjunction on your own. For example we cannot be held liable if you miss your tour departure because you fail to arrive at the departure point at the agreed time.
d) The company’s liability to passengers carried in its own vehicle governed by the laws of the respective country and all claims are subject to the jurisdiction of the courts of the respective country and all claims are subject to jurisdiction of the courts of the respective country in which services are provided.
e) The company reserves the right to employ sub-contractors to carry out all or part of the services agreed to be supplied and in the event of the exercise of such right the terms relating to the Company’s liability shall apply.
f) Whilst every care is taken, the Company cannot be held responsible for the loss or damage of baggage. It is therefore advisable to affect separate baggage insurance.
g) 1. In the event that a claim is made against Sunworld Safaris Ltd in respect on any loss or damage occasioned by the breach of contract, negligence or other fault of the Company, the Company shall be liable to indemnify the Travel Agent or Tour Operator (as the case may be) in the courts of the country in which services are provided if the Travel Agent or Tour Operator (as the case may be) had submitted jurisdiction of the said courts.
2. In respect of any such claims as mentioned in sub clause (1) of this clause, the Company shall be under no liability expressly assumed in this clause.
1. For the purpose of this clause, the Company shall be deemed to include its servants and agents and shall be deemed to contract on behalf of such servant and agent.
Prices are based on fares and other costs prevailing at the time of publication of the price lists, and are subject to change without notice if fares or costs subsequently vary. All prices are subject to change and availability.
Please note that we require FULL PAYMENT for all Gorilla Permits at the time of booking / confirmation as these can ONLY be secured by advance payment with the authorities in Rwanda. The funds for the permits once paid are NON-REFUNDABLE. Bookings for Rwanda Gorilla Safaris are only confirmed once full funds have been received by the Authorities in Rwanda which takes approx. up to 07 days from the time of sub-mission/ receipt of funds from Kenya. Therefore, pls. note that you will be requested to put down the fees for the permits at the time of booking.